We maintain transparent and fair cancellation guidelines that protect both our traveling guests and the livelihoods of our native boatmen.
When reserving online on munroe-island.in, you only pay a token advance to secure your date, time window, and dedicated captain. The remaining balance is paid directly at the jetty upon your arrival via Cash or UPI.
If you cancel your expedition at least 24 hours prior to your scheduled departure slot, you receive a full 100% refund of your advance token, or you may reschedule free of charge.
Cancellations made within 24 hours of departure or failure to arrive (no-show) are non-refundable. The advance token is allocated to the assigned boatman to compensate for their reserved slot.
100% Guaranteed Refund or Immediate Rescheduling
Safety is paramount on the water. If your boat trip is cancelled by our dispatch desk or the captain due to heavy monsoonal storms, extreme squalls, or official coastal weather warnings, you receive a 100% complete refund of your advance payment immediately with zero deductions. Alternatively, you may choose to reschedule to the next safe departure window.
Original Payment Source: All refunds are transferred directly back to the original funding account or UPI ID.
Speed: Approved refunds are initiated within 24 hours of request confirmation.
To cancel or request a refund, reach out to our jetty dispatch team with your Booking Reference Number (e.g. MNI-XXXX):
Contact our local team anytime for swift rescheduling or refund processing.